Shipping & Returns
At CustomBoxesCo.com, we strive to ship your orders promptly after production so that they reach you on time and in perfect condition. Our standard turnaround time is typically 10–12 working days, depending on your product type, order quantity, and level of customization. For special requests or expedited shipping, please contact our team for personalized arrangements.
Artwork Approval & Production Timeline
The official turnaround period begins once you approve your artwork or design proof. Any delays in approving the proof may affect the delivery schedule. To ensure timely shipment, we strongly encourage reviewing and approving PDF proofs promptly. This process helps reduce errors and ensures that the final product meets your expectations.
Shipping Information
We partner with reliable shipping providers to deliver your custom boxes safely. Each order is carefully packaged and dispatched with tracking information so you can monitor your shipment. Our logistics team ensures that products are handled with care during transit and arrive in pristine condition.
Returns & Exchanges
Customer satisfaction is our top priority. If your order arrives damaged or incorrect, please contact us immediately. We evaluate each case individually and will provide solutions such as replacement, reprint, or refund according to our quality and service policies. Returns must be reported promptly, along with supporting details such as photos, to help us process your request efficiently.
Customer Support & Assistance
Our dedicated support team is here to help you at every step, from proof approval to shipment tracking. We are committed to providing guidance, answering questions, and ensuring a smooth experience. Feel free to reach out via live chat, email, or phone — we are here to make your CustomBoxesCo.com experience seamless and professional.
Please note that turnaround times are calculated from the date of approved artwork. Delays in approvals may affect the delivery schedule. Planning ahead and confirming artwork promptly will ensure your custom boxes are shipped on time and meet your quality expectations.